Customer Service Manager

This occupation may include associated occupations with varying tasks.

• developing and reviewing policies programs and procedures concerning customer relations and goods and services provided
• ensuring operational efficiency within a call centre
• providing direction and feedback to team members and assisting with recruitment
• managing motivating and developing staff providing customer services
• planning and implementing after-sales services to follow up customer satisfaction ensure performance of goods purchased and modify and improve services provided
• liaising with other organisational units service agents and customers to identify and respond to customer expectations
• may work in a call centre

If you’re good with dealing with people, then this job might be up your alley. Working in the Call Centre & Customer Service industry involves taking phone, internet or email enquiries and complaints, help solve the customer’s needs.In this type of role, it’s important to put the needs of other ahead of yours. You may be dealing with some difficult customers who are unhappy with the products & services of your organisation, so it’s your job to make them happy and pursued them remain a customer. It is both challenging and rewarding work.Careers in this industry may also involve managing a team of people, it is important to be a person who is supportive and caring but also be able to motivate and drive your team to deliver results.

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